Legal
Privacy Policy
Last updated: [client to confirm]
What HAPPISOFT collects when you use this website or work with us, why we collect it, who else sees it, and what you can ask us to do about it.
1. Who this policy covers
This Privacy Policy explains how HAPPISOFT INC. (“HAPPISOFT”, “we”, “us” or “our”) collects, uses, stores and protects personal information obtained through this website and in connection with our professional services.
HAPPISOFT is a digital agency based in Ottawa, Ontario, providing digital services to NGOs, small and medium-sized businesses, and growing organizations across Canada.
This Privacy Policy should be read together with our Terms and Conditions.
Where you are a HAPPISOFT client, this Policy applies to personal information we collect about you, your representatives and your team in connection with our business relationship.
Where HAPPISOFT processes personal information belonging to your customers, users, employees or other individuals on your behalf, we process that information for the purposes of providing the agreed services and in accordance with your instructions and any applicable contractual obligations.
HAPPISOFT is a digital agency based in Ottawa, Ontario, providing digital services to NGOs, small and medium-sized businesses, and growing organizations across Canada.
This Privacy Policy should be read together with our Terms and Conditions.
Where you are a HAPPISOFT client, this Policy applies to personal information we collect about you, your representatives and your team in connection with our business relationship.
Where HAPPISOFT processes personal information belonging to your customers, users, employees or other individuals on your behalf, we process that information for the purposes of providing the agreed services and in accordance with your instructions and any applicable contractual obligations.
2. What we collect
The personal information we collect depends on how you interact with HAPPISOFT and the services you use.
We may collect the following categories of information:
Information you provide directly: your name, email address, telephone number, organization, job title and any information you include when submitting a contact form, requesting a quotation or communicating with us.
Website and technical information: pages visited, referring pages, approximate location derived from your IP address, browser type, device type, operating system, session information and time spent on the website.
Client working materials: content, documents, files, credentials and other information provided to us during a professional engagement. These materials may contain personal information relating to your employees, customers, members or users.
Job application information: your CV, contact information, professional background and any other information you voluntarily provide when applying for a position or contacting HAPPISOFT regarding employment opportunities.
We only seek to collect information that is reasonably necessary for the purposes described in this Policy.
We may collect the following categories of information:
Information you provide directly: your name, email address, telephone number, organization, job title and any information you include when submitting a contact form, requesting a quotation or communicating with us.
Website and technical information: pages visited, referring pages, approximate location derived from your IP address, browser type, device type, operating system, session information and time spent on the website.
Client working materials: content, documents, files, credentials and other information provided to us during a professional engagement. These materials may contain personal information relating to your employees, customers, members or users.
Job application information: your CV, contact information, professional background and any other information you voluntarily provide when applying for a position or contacting HAPPISOFT regarding employment opportunities.
We only seek to collect information that is reasonably necessary for the purposes described in this Policy.
3. Why we collect it
We collect and use personal information for legitimate business purposes connected with operating HAPPISOFT and providing our services.
This includes responding to enquiries, preparing quotations and proposals, communicating with clients, delivering contracted services, administering client relationships, processing applications and improving the performance and usability of our website.
Website analytics may be used to understand how visitors interact with our website, identify areas for improvement and evaluate the effectiveness of our content.
Information and materials provided during client engagements are used only as reasonably necessary to perform the services requested.
We do not sell or rent personal information.
Submitting a contact or quotation form does not automatically subscribe you to marketing communications. Newsletter subscriptions and other promotional communications require a separate opt-in where applicable.
This includes responding to enquiries, preparing quotations and proposals, communicating with clients, delivering contracted services, administering client relationships, processing applications and improving the performance and usability of our website.
Website analytics may be used to understand how visitors interact with our website, identify areas for improvement and evaluate the effectiveness of our content.
Information and materials provided during client engagements are used only as reasonably necessary to perform the services requested.
We do not sell or rent personal information.
Submitting a contact or quotation form does not automatically subscribe you to marketing communications. Newsletter subscriptions and other promotional communications require a separate opt-in where applicable.
4. The basis we handle it on
HAPPISOFT handles personal information in accordance with applicable privacy requirements and generally accepted privacy principles.
We collect and use personal information only where there is a legitimate and identified purpose for doing so, including where the information is required to respond to your request, provide contracted services, administer our business relationship, comply with legal obligations or where you have provided consent.
Where consent is required, we seek to ensure that it is meaningful and appropriate to the nature of the information being collected and its intended use.
We seek to limit the collection of personal information to what is reasonably necessary for the purposes identified at the time of collection and do not use personal information for materially different purposes without an appropriate legal basis or additional consent where required.
We collect and use personal information only where there is a legitimate and identified purpose for doing so, including where the information is required to respond to your request, provide contracted services, administer our business relationship, comply with legal obligations or where you have provided consent.
Where consent is required, we seek to ensure that it is meaningful and appropriate to the nature of the information being collected and its intended use.
We seek to limit the collection of personal information to what is reasonably necessary for the purposes identified at the time of collection and do not use personal information for materially different purposes without an appropriate legal basis or additional consent where required.
5. Cookies and analytics
HAPPISOFT may use cookies and similar technologies to support website functionality, understand website usage and improve the overall visitor experience.
Cookies are small data files stored on your browser or device when you visit a website. They may be used for essential website functionality, preferences, analytics and other purposes disclosed through the website.
Analytics information may include pages visited, session duration, referring sources, browser information, device information and approximate geographic information.
Where required, visitors will be provided with appropriate information and choices regarding non-essential cookies.
You may also manage, block or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.
Cookies are small data files stored on your browser or device when you visit a website. They may be used for essential website functionality, preferences, analytics and other purposes disclosed through the website.
Analytics information may include pages visited, session duration, referring sources, browser information, device information and approximate geographic information.
Where required, visitors will be provided with appropriate information and choices regarding non-essential cookies.
You may also manage, block or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.
6. Who else sees it
HAPPISOFT does not sell, rent or trade personal information.
We may share limited personal information with trusted service providers where reasonably necessary to operate our business or provide services to our clients.
These providers may include:
Website hosting and infrastructure providers
Email and communication services
Analytics providers
Invoicing and payment processing services
Cloud storage and collaboration platforms
Professional and technical service providers
Advertising and social media platforms where those services are required for a client engagement
Service providers receive only the information reasonably necessary to perform the services for which they are engaged.
We may also disclose information where required by applicable law, regulation, court order or lawful governmental request, or where reasonably necessary to establish, exercise or defend legal rights.
We may share limited personal information with trusted service providers where reasonably necessary to operate our business or provide services to our clients.
These providers may include:
Website hosting and infrastructure providers
Email and communication services
Analytics providers
Invoicing and payment processing services
Cloud storage and collaboration platforms
Professional and technical service providers
Advertising and social media platforms where those services are required for a client engagement
Service providers receive only the information reasonably necessary to perform the services for which they are engaged.
We may also disclose information where required by applicable law, regulation, court order or lawful governmental request, or where reasonably necessary to establish, exercise or defend legal rights.
7. How long we keep it
HAPPISOFT retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy applicable business, contractual, accounting and legal requirements.
Information relating to enquiries may be retained for a reasonable period following the last communication in case the individual or organization contacts us again.
Records associated with paid client engagements may be retained for the duration of the business relationship and for an appropriate period afterwards to meet contractual, accounting, tax and legal obligations.
Client working files may be returned, archived or securely deleted following the end of an engagement in accordance with the applicable agreement and HAPPISOFT’s retention practices.
Analytics information is retained according to the settings and retention periods of the applicable analytics platform.
When personal information is no longer reasonably required, we take appropriate steps to delete, anonymize or securely dispose of it.
Information relating to enquiries may be retained for a reasonable period following the last communication in case the individual or organization contacts us again.
Records associated with paid client engagements may be retained for the duration of the business relationship and for an appropriate period afterwards to meet contractual, accounting, tax and legal obligations.
Client working files may be returned, archived or securely deleted following the end of an engagement in accordance with the applicable agreement and HAPPISOFT’s retention practices.
Analytics information is retained according to the settings and retention periods of the applicable analytics platform.
When personal information is no longer reasonably required, we take appropriate steps to delete, anonymize or securely dispose of it.
8. Where it is stored
HAPPISOFT uses digital service providers to operate its website, communicate with clients, store files and deliver professional services.
Depending on the provider being used, personal information may be stored or processed in Canada or in other jurisdictions, including the United States.
Where information is processed outside Canada, it may be subject to the laws and lawful access requirements of the jurisdiction in which it is processed.
HAPPISOFT seeks to work with reputable service providers and takes reasonable measures to ensure personal information is handled appropriately when third-party platforms are used.
Depending on the provider being used, personal information may be stored or processed in Canada or in other jurisdictions, including the United States.
Where information is processed outside Canada, it may be subject to the laws and lawful access requirements of the jurisdiction in which it is processed.
HAPPISOFT seeks to work with reputable service providers and takes reasonable measures to ensure personal information is handled appropriately when third-party platforms are used.
9. How we look after it
HAPPISOFT takes reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
These measures may include limiting access to information to individuals who require it for legitimate business purposes, using unique account credentials, enabling multi-factor authentication where available, maintaining appropriate access controls and favouring client-owned accounts with delegated access where practical.
Clients are encouraged to avoid sending passwords or other highly sensitive credentials through unsecured communication channels.
No electronic storage or transmission method can guarantee absolute security. Accordingly, while HAPPISOFT takes reasonable precautions, we cannot guarantee that unauthorized access or disclosure will never occur.
These measures may include limiting access to information to individuals who require it for legitimate business purposes, using unique account credentials, enabling multi-factor authentication where available, maintaining appropriate access controls and favouring client-owned accounts with delegated access where practical.
Clients are encouraged to avoid sending passwords or other highly sensitive credentials through unsecured communication channels.
No electronic storage or transmission method can guarantee absolute security. Accordingly, while HAPPISOFT takes reasonable precautions, we cannot guarantee that unauthorized access or disclosure will never occur.
10. What you can ask us to do
You may contact HAPPISOFT regarding personal information we hold about you.
Subject to applicable legal requirements and exceptions, you may request:
Information about the personal information we hold about you
Access to your personal information
Correction of inaccurate or outdated information
Deletion of information where we are not legally or contractually required to retain it
Withdrawal of consent where processing is based on consent
Removal from marketing communications
Information about how your personal information has been used or disclosed
Information about how to raise a privacy-related concern or complaint
Requests may be sent to [email protected].
We may request reasonable information to verify your identity before providing access to personal information or acting on a request. This helps prevent information from being disclosed or modified by an unauthorized person.
We will respond to privacy requests within the timeframes required by applicable law.
Subject to applicable legal requirements and exceptions, you may request:
Information about the personal information we hold about you
Access to your personal information
Correction of inaccurate or outdated information
Deletion of information where we are not legally or contractually required to retain it
Withdrawal of consent where processing is based on consent
Removal from marketing communications
Information about how your personal information has been used or disclosed
Information about how to raise a privacy-related concern or complaint
Requests may be sent to [email protected].
We may request reasonable information to verify your identity before providing access to personal information or acting on a request. This helps prevent information from being disclosed or modified by an unauthorized person.
We will respond to privacy requests within the timeframes required by applicable law.
11. Children
The HAPPISOFT website and our general business services are intended primarily for businesses, organizations and adult professionals.
We do not knowingly collect personal information directly from children through this website.
If you believe that a child has provided personal information to HAPPISOFT without appropriate authorization, please contact us at [email protected] so that we can review the situation and take appropriate action.
Client projects that involve information relating to minors may be subject to additional contractual, privacy and security requirements appropriate to the nature of the project.
We do not knowingly collect personal information directly from children through this website.
If you believe that a child has provided personal information to HAPPISOFT without appropriate authorization, please contact us at [email protected] so that we can review the situation and take appropriate action.
Client projects that involve information relating to minors may be subject to additional contractual, privacy and security requirements appropriate to the nature of the project.
12. Changes to this policy
HAPPISOFT may update this Privacy Policy periodically to reflect changes to our website, services, technologies, business practices or applicable requirements.
The version published on this website is the current version, and the effective or last updated date displayed on the page indicates when the Policy was most recently revised.
Where appropriate, material changes affecting existing clients or the way we handle their personal information may also be communicated directly.
We encourage visitors and clients to review this Policy periodically.
The version published on this website is the current version, and the effective or last updated date displayed on the page indicates when the Policy was most recently revised.
Where appropriate, material changes affecting existing clients or the way we handle their personal information may also be communicated directly.
We encourage visitors and clients to review this Policy periodically.
13. How to reach us
Questions, requests or concerns regarding this Privacy Policy or HAPPISOFT’s handling of personal information may be directed to:
HAPPISOFT INC.
Ottawa, Ontario, Canada
Email: [email protected]
Phone: +1 437 972-8098
HAPPISOFT INC.
Ottawa, Ontario, Canada
Email: [email protected]
Phone: +1 437 972-8098
Questions about your data? Just ask.
Write to us and a person will come back to you, in plain language.